Ordering Information

Shipping of orders usually takes place within 5-7 working days of you placing the order.  In the case of t-shirts shipping may take up to 21 days.  This may vary however due to circumstances beyond our control.  We use Australia Post for our Standard Postal service and for Express Post deliveries.  In all cases we will email you with shipping information and we will contact you should there be any matters concerning the delivery of your products. Back order delivery will take approximately 14 working days to process and you will be contacted for instructions.

Payment
Australia Customers: We accept Visa, MasterCard, Direct deposit, PayPal.

International Customers:  We accept PayPal.

Credit Card

All checkout pages are transmitted over a secure session via SSL.  SSL (Secure Sockets Layer) is the industry standard for conducting secure transactions over the Internet.  All passwords and credit card details are stored in a secure database with the added protection of 128 bit encryption when order is placed, no credit card details are kept by any third party service providers and your details will not be on-sold for marketing or any other purposes.  Giftology.com.au believes in the privacy of their clients.

All online credit card orders are charged upfront, at the time the order is made. We do this to validate the order and to ensure that all stock is pre-purchased.

IMPORTANT: www.giftology.com.au credit card purchases will be displayed as Hyperion Design on your credit card statement.

If you prefer not to give your credit card details over the internet you can place an order via phone or email.  Telephone or email your order to 0418 218 151 or orders@giftology.com.au

Cheque

We do not accept cheque or money order except by prior arrangement.

Direct Deposit

You may pay for your order directly into our bank account via direct credit.  The account details are as follows:

Bank: ANZ Bank
Account Name: Hyperion Design
BSB: 012030
Account Number: 109338232

Please note that orders paid by direct credit will not be processed until payment has been received.  All orders for which payment has not been received within three working days, unless contact by the buyer is made, will be cancelled.  Be sure to include the price of your preferred method of shipping in your direct credit payment!

Faxed Orders
Orders can be faxed on 02 9660 7383- please include your payment details.

Email
You can email your order to orders@giftology.com.au

Delivery Rate

We deliver anywhere in Australia at current Australia Post rates.

International Delivery Charges

International orders are now accepted using the PayPal payment system.  If you have any questions please email orders@giftology.com.au.  All international postal deliveries will be carried out using Australia Post AirFreight only.  All transactions are settled in Australian Dollars.

Returns and Exchanges
We are happy to exchange goods should goods arrive damaged or not as described.  We do not give refunds for change of mind.  HOWEVER, if you are unhappy with your purchase for any reason, please contact Kylie to discuss the matter and we will do our best to ensure your complete satisfaction with our product.

Please contact us via email or phone prior to returning goods.  All returns need to be sent to us within 14 days of you receiving the goods.  You are liable for the original delivery charges and your own return freight costs.  Original delivery and handling charges cannot be refunded.  All items returned need to be in original condition for any refund/exchange to occur.

All returns must be returned to postal address:

            giftology.com.au

            PO Box 573

            GLEBE NSW 2037